Freshsales vs Close
Head-to-head comparison of two popular crm software tools. See which one is right for your needs.
Last updated: March 2026
Quick Verdict
Close has a higher rating (4.6/5) compared to Freshsales (4.4/5). However, Freshsales offers a free tier which Close does not.
Freshsales
4.4Freshsales by Freshworks is an AI-powered CRM that helps sales teams close deals faster. It features Freddy AI for lead scoring and next-best-action recommendations, built-in phone and email, and a clean interface. Part of the Freshworks suite, it integrates seamlessly with support and marketing tools.
Pricing
Free / $15/month
Key Features
- Freddy AI
- Built-in Phone
- Email Tracking
- Visual Pipeline
- Lead Scoring
- Workflow Automation
- Territory Management
- CPQ
Pros
- + Built-in phone and email
- + Strong AI capabilities
- + Clean modern interface
- + Good free tier
Cons
- − Fewer integrations than competitors
- − Advanced features need higher tiers
- − Reporting limitations
Close
4.6Close is a CRM built specifically for inside sales teams, with built-in calling, SMS, and email. It's designed to help reps spend less time on data entry and more time selling. Close is known for its fast setup, powerful automation, and focus on high-velocity sales environments.
Pricing
$49/month
Key Features
- Built-in Calling
- Power Dialer
- SMS
- Email Sequences
- Pipeline View
- Reporting
- Workflow Automation
- Video Calling
Pros
- + Built-in calling and SMS
- + Fast setup
- + Great for inside sales
- + Powerful sequences
Cons
- − Higher starting price
- − Limited marketing features
- − Smaller integration ecosystem