Salesforce vs Freshsales
Head-to-head comparison of two popular crm software tools. See which one is right for your needs.
Last updated: March 2026
Quick Verdict
Freshsales has a higher rating (4.4/5) compared to Salesforce (4.3/5). Plus, Freshsales offers a free tier while Salesforce does not. Freshsales also starts at a lower price point ($15 vs $25/month).
Salesforce
4.3Salesforce is the world's leading enterprise CRM platform, powering sales, service, and marketing for over 150,000 companies. It offers unmatched customization, AI-powered insights with Einstein, and the largest ecosystem of business apps through AppExchange. Salesforce is the industry standard for large organizations.
Pricing
$25/month
Key Features
- Sales Cloud
- Service Cloud
- Einstein AI
- AppExchange Marketplace
- Custom Objects
- Workflow Automation
- Advanced Analytics
- Territory Management
Pros
- + Most powerful CRM platform
- + Unlimited customization options
- + Enterprise-grade security
- + Massive app ecosystem
Cons
- − Steep learning curve
- − Expensive for small businesses
- − Requires dedicated admin
Freshsales
4.4Freshsales by Freshworks is an AI-powered CRM that helps sales teams close deals faster. It features Freddy AI for lead scoring and next-best-action recommendations, built-in phone and email, and a clean interface. Part of the Freshworks suite, it integrates seamlessly with support and marketing tools.
Pricing
Free / $15/month
Key Features
- Freddy AI
- Built-in Phone
- Email Tracking
- Visual Pipeline
- Lead Scoring
- Workflow Automation
- Territory Management
- CPQ
Pros
- + Built-in phone and email
- + Strong AI capabilities
- + Clean modern interface
- + Good free tier
Cons
- − Fewer integrations than competitors
- − Advanced features need higher tiers
- − Reporting limitations